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Falck Aurora Paramedic Operations Supervisor in Aurora, Colorado

Position Summary:

The primary responsibility of the Operations Supervisor is to provide oversight of field crews and ensure proper planning and execution of all daily operational tasks.

Essential Functions:

The Operations Supervisor may be assigned one or more duties. These duties may include, but are not limited to, the following:

  • Represent the Company by being courteous, professional, and a patient advocate.

  • Complies with and consistently enforces all Falck policies and procedures.

  • Handle internal and external customer service issues, complaints and conflicts.

  • Provide guidance to employees responding to difficult and complex situations/calls.

  • Handle minor employee issues and questions as needed and act as a liaison to management for employees.

  • Perform and document investigations of employee misconduct.

  • Complete annual performance evaluations of all direct reports.

  • Inspect employee paperwork (EPCRs) and assist with scheduling issues as needed.

  • Inspect vehicles and equipment and ensure all policies and procedures are followed by employees on their shift.

  • Maintain a safe and healthy workplace in accordance with all appropriate OSHA standards, company policies and local standard operating procedures.

  • Maintain all certifications and complete all training required for level of pre-hospital certification.

  • Perform other duties as assigned including those specific to the local operation.

    Additional Duties:

    The Operations Supervisor may be assigned one or more additional duties. These duties may include, but are not limited to the following:

  • Participate in the evaluation of candidates for hire or promotion.

  • Provide patient care and transport appropriate to level of certification.

  • Remain informed of relevant economic conditions and situations and recommend to the Operations Manager any adjustments.

  • Perform other job related duties as assigned by the General Manager.


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The individual in this position must possess the following qualifications:

  • Current, valid state issued driver license.

  • Satisfactory driving record in accordance with the Falck USA Driving Policy.

  • At least 5 years’ experience as a Paramedic preferred.

  • Must possess knowledge of County EMS structure and role of private ambulance.

  • Must possess in depth knowledge of medical protocols and pre-hospital care, and have a proven track record of ongoing responsibility.

  • Excellent communication and customer service skills.

  • Ability to work cooperatively with other employees and medical agencies to provide the highest level of patient care.

  • Ability to read and interpret all required documents and write required reports and correspondence.

  • Physical ability to perform all tasks required in the performance of typical EMT/Paramedic duties including but not limited to bending/stooping, pushing, pulling, lifting at established weight requirements, climbing, working at heights, etc. (satisfactorily meet company physical assessments/tests).

  • Strong interpersonal and communication skills with an ability to work effectively with a diverse range of individuals, teams, managers, supervisors, and external customers. Excellent ability to communicate and work cohesively across Department lines.

  • Must have the ability to consistently deliver outstanding customer service to all internal and external customers.

  • Strong organization skills and attentiveness to detail.

  • Ability to maintain a professional manner and appearance at all times.

  • Other qualifications specific to the local operation and/or contract.

    Education Requirements:

    The individual in this position must possess the following education requirements:

  • High school diploma or general education degree (GED)

  • Current Colorado State Paramedic certification.

  • ACLS.

  • PALS.

  • PHTLS preferred.

  • American Heart Association CPR.

  • CCT Paramedic preferred.

    Physical Requirements:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Frequently: Ability to lift, carry, and balance 100 pounds; ability to exert on a regular basis 50 pounds of force and at times up to 100 pounds.

    Constantly: Ability to bend and stoop, ability to sit and stand for extended periods of time, possess hand-eye-foot coordination and color recognition, good manual dexterity, with the ability to perform all tasks related to Emergency Medical Services Duty.

    All Operations Supervisors must also be able to endure the following weight scale as defined:

    (O=Occasionally; F=Frequently; C=Constantly)




    Lifting, Static

    Knuckle Height




    Bench Height




    Ankle Height




    Shoulder Height




    Lifting, Dynamic – Floor to

    Bench Height Left




    Bench Height Center




    Bench Height Right




    Shelf Height Center




    Shelf Height Left




    Shelf Height Right




    Carrying, Static

    Pushing Cart Height




    Pulling Cart Height




    Pushing Shoulder Height




    Pulling Shoulder Height




    Cognitive/Psychosocial Requirements:

    The mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Occasionally: Memorization, critical judgment, problem solving.

    Frequently: Ability to remain calm in high stress situations and make good judgments, ability to be unaffected by loud noises, flashing lights and strobes. Simple and complex mathematic skills, reasoning.

    Constantly: Logic, ethical judgment and reasoning, active listening skills, decision making, ability to communicate effectively in written and verbal formats, as well as via telephone and radio equipment.

  • Ability to interpret written, oral, and diagnostic form instructions.

  • Ability to work throughout an entire work shift without interruption.

  • Ability to calculate weight and volume ratios and read small print.

  • Ability to read English and converse in English with co-workers.

  • Ability to read and understand road maps, discern street signs and address numbers.

  • Ability to document in writing, all relevant information in prescribed format in light of legal ramifications of such.

  • Ability to learn, use and become proficient in all equipment related to patient care.

  • Ability to understand and retain a multitude of instructions over a short period of time, and be capable of executing those instructions with accuracy, and in event order.

    Clinical Requirements:

    The clinical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Must not have any protocol violations for one year prior to the time of being awarded the position.

  • Be in good standing within the operation and have no corrective action for six (6) months prior to the time of being awarded the position.

  • Must demonstrate clinical competency which will be measured through a review of patient care documentation for a period of 3 months prior to the date the individual would be awarded the position.

  • Must remain current with all certifications and ongoing education requirements for his/her Paramedic certification.

  • Must remain compliant with company required training including, but not limited to, harassment prevention training, compliance training, and documentation training.

  • Complete assigned projects on time and within the project management guidelines as instructed by Management.

    Equipment Operated:

    The individual in this position must be familiar with using the following equipment to perform the essential functions of this job.

    Occasionally: Fax machine, copy machine, hole-punch, calculator, and laminator.

    Frequently: Computer, printer, telephone, vehicle lubricant dispensing devices, wheel chair lift, and wheel chair.

    Constantly: Watch/Clock, medical EMS equipment and supplies, radios and paging systems, and transportation devices.

    Working Conditions:

    The working environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Occasionally: Exposure to infectious organisms and agents, and exposure to toxic chemicals.

    Frequently: Physical and emotional stamina, heavy lifting and extrication in multiple scenarios.

    Constantly: Ability to work as a team member with staff members and other agencies, legible documentation, sensory skills to differentiate clinical findings, visual and auditory acuity.

    Driving approximately 50% of time.

    Environmental Conditions:

    Except where appropriate and conducive to accomplishing the goals and objectives of a particular task (such as in an emergency situation) the Operations Supervisor will work in an area that is well lighted and ventilated and is as physically and psychologically innocuous as possible under the conditions which exist at a particular time. Because the essential function of the job of Operations Supervisor may require exposure to hazardous materials as well as infectious waste, diseases, odors and other situations associated with health care, including but not limited to exposure to AIDS, HIV and Hepatitis B viruses involving Risk Classification Category 3, environmental conditions will fluctuate. To be qualified for the position of Operations Supervisor, an applicant/employee will have the ability to work in an environment conducive to caring for patients, with or without reasonable accommodation and without posing a direct threat to self or others.

    The Operations Supervisor regularly works in outside weather and is regularly exposed to wet or dry conditions, extreme cold and extreme heat. The Operations Supervisor frequently works near moving mechanical parts and is occasionally exposed to fumes or airborne particles (potential exposure to communicable diseases, blood-borne and airborne pathogens), toxic or caustic chemicals, risk of electrical shock, risk of radiation, and vibration.

    The noise level in the work environment is moderately loud.

    The statements in this document are intended to describe the general nature and level of work performed by individuals assigned to the classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. This document in no way constitutes a contract of employment. Falck USA reserves the right to modify job descriptions, policies or any other procedural documents at any time, for any reason without prior notice.