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Fluor SCA Customer Service Rep II in Aurora, Colorado

* Must have active or ability to obtain TS/SCI with CI Poly clearance *

Summary Under the direction of the Consolidate Service Center (CSC) Lead, the CSC Customer Service Representative is responsible for supporting daily operations related to customer service, classified reproduction of materials, courier services, inbound and outbound shipping of small parcel and freight, consumable supply management, classified material destruction, and Facilities Help Desk support.

Scope

This position serves as an entry level customer service representative within the CSC. The CSC representative is responsible for providing an array of customer driven on demand services within a secure government facility

Daily support to include but not limited to all following tasks:

  • Work independently, or as part of a team, to provide world class customer service support

  • Provide customer service and support to multiple organizations within a secure facility

  • Effectively handle conflict resolution and conduct work task prioritization

  • Adhere to all site safety policy and procedures; report incidents immediately to supervisor

  • Maintain customer self-service area, equipment, and supplies

  • Greet and handle all customer requests at CSC walk-up desk

  • Provide reproduction, publishing, binding, and other services as directed

  • Receive and transmit both classified and unclassified faxes/scans as directed Sort and distribute any material requiring dissemination to site personnel

  • Provide distribution and/or forwarding of classified packages, equipment, and messages to individuals and organizations onsite

  • Maintain automatic distribution requirements in a government provided database

  • Fulfill customer office supply requisitions Conduct periodic supply inventory activities and submit requisitions to vendor as required

  • Deliver and pick-up all official US Mail and local site parcel as required

  • Provide outbound commercial and/or vendor mail services

  • Ensure all material received corresponds with packing lists

  • Ensure proper handling of all sensitive or classified materials and equipment in accordance with regulatory requirements

  • Perform customer service activities to include but not limited to, answering telephones, communicating with site customers, and following up to ensure work task completion. Resolve document/material discrepancies as required

  • Verify all data received with shipping or transmittal documents Provide proper handling controls of electrostatic Discharge (ESD) items

  • Support other elements of the Fluor Logistics Team as directed

  • Seek and make recommendations to supervisor for continuous process improvement

  • Operate government or Fluor owned vehicles and equipment required to complete daily duties

  • Work within an office or warehouse setting

  • Maintain compliance with all applicable policies, procedures, and global standards

  • Meet expectations on attendance and punctuality

  • Promote swift detection and resolution of potential issues at the earliest possible

  • Execute annual and periodical inventories, provide results and reconcile discrepancies

  • Ensure proper handling of all sensitive, classified, and/or hazardous materials and equipment in accordance with regulatory requirements

  • May need to travel to attend to business related matters

  • Perform other duties and responsibilities as assigned

Basic Job Requirements:

  • A combination of education and directly related experience equal to two (2) years; some locations may have additional or different qualifications in order to comply with local requirements

  • Ability to communicate effectively with audiences that include but are not limited to management, coworkers, clients, vendors, contractors, and visitors

  • Job related technical knowledge necessary to complete the job

  • Ability to attend to detail and work in a time-conscious and time-effective manner

* Must have an active (or ability to obtain and maintain) TS/SCI with CI Polygraph *

Preferred Qualifications:

  • Proficient in use of Fluor specialized software programs

  • Basic interpersonal and communication skills, both written and verbal

  • Strong interpersonal and communication skills, both written and verbal

  • Typically requires two (2) years of project-related experience

Requisition ID: 192

EOE including Disability/Protected Veterans

Fluor believes in and practices providing equal employment opportunities to all applicants and employees. It is the policy of Fluor to provide reasonable accommodations for qualified individuals who are employees or applicants for employment.

If you require assistance or a religious accommodation, please submit a request HR.Compliance@fluor.com. Your request will be reviewed in a timely manner.

Only requests for accommodations should be submitted to the email above. All other inquiries will be disregarded.

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