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Rush Enterprises Service Advisor in Commerce City, Colorado

Rush Truck Centers is the largest network of heavy- and medium-duty truck dealerships in North America, selling and servicing Peterbilt', International', Mitsubishi Fuso', Ford', Hino' and Isuzu' trucks at over 120 state-of-the-art facilities in 22 states. We provide a full range of aftermarket solutions, backed by a $250+ million parts inventory, over 2,400 service bays and 26 collision centers. Full-service truck leasing and rentals are available, as well as financial and insurance services.

Pay Range: $45,000-$85,000 per year.

The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department.

Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Responsibilities:

  • Gather customer complaint details and expectations.

  • Perform vehicle walk around inspection, verify vehicle information.

  • Connect to J-Pro and perform on the spot vehicle diagnostics. Print report. Refer to service history (IE:SIR), recommend additional needed service.

  • Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.

  • Write up customer’s vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer’s signature.

  • Establish “promised time” based on shop workflow, communicate with foreman.

  • Establish customer’s method of payment. Obtain credit approval, if necessary.

  • Create repair order in the business system, create repair order file and secure service input card with customer signatures in standardized repair order jacket.

  • Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Benefits:

  • Medical – Select from four medical plans including a Health Savings Account compatible plan

  • Dental – Voluntary plan including orthodontia coverage

  • Vision Insurance – Voluntary plan covering a full range of vision care services

  • Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses

  • Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare expenses

  • Disability Insurance –Voluntary Short-Term and Long-Term coverage provides income replacement for illness or injury

  • Ancillary Insurance – Voluntary plan coverage for Cancer, Heart/Stroke, Accident and Hospital

  • Life Insurance – Term life coverage with the option to purchase supplemental coverage

  • Retirement Saving Programs – Traditional and Roth 401(k) plan

  • Employee Assistance Program

  • Paid Time Off – vacation, personal leave, sick leave, holidays, jury and bereavement

Basic Qualifications:

  • High school diploma or general education degree (GED).

  • One year service experience; or equivalent experience and/or education.

  • Appropriate manufacturer training.

  • Valid CDL license.

  • Driving record that will allow insurability by the company’s carrier.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

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