Ahern Rentals, Inc. Counter / Dispatch in Denver, Colorado
Counter / Dispatch
Posted Date: 03-29-21
Location: Denver - CO
Manage Others: No
Availability: Full Time
We are an equal opportunity employer
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In this ever-growing industry, we strive to find qualified individuals to join our Ahern team and to continue the Ahern Family traditions as we strive for success in new, innovative ways.
Ahern Rentals is looking for a Counter Person / Dispatcher to join our dynamic team. The ideal candidate will have excellent communication skills and be very personable
Incentive Package includes:
401k Retirement Plan
Medical, Dental, Vision & Life
Supplemental Insurance Options Available
Qualifications for Counter Person / Dispatcher:
Must have a positive attitude and be able to handle changes and make quick sound decisions
Prefer experience in the rental industry.
Knowledge of rental equipment.
Knowledge of DOT Laws and regulation.
Computer Literacy, knowledge of word and excel.
Excellent customer service. Able to communicate and interact in a positive and professional manner.
Must be able to operate a forklift
One year of experience in parts background suggested
Strong leadership skills
Must be able to read, write, and speak English.
Must be able to follow directions.
Must be able to work basic computer functions.
Must have knowledge of AS 400 system
Strong understanding of parts required.
Must be able to maintain a safe, reasonably clean and organized work environment.
Good driving record
Must be able to provide Motor Vehicle Record at time of job offer (current within 15 days)
This position is responsible for the dispatch function, coordinating with drivers, shipping, receiving and delivery truck services. Under direction, assists with the scheduling and routing of equipment deliveries; receives logs and timely dispatches equipment and drivers for jobsite deliveries/pick ups. Some Counter Person responsibilities expected. This is a non-exempt level position.
Duties and Responsibilities for Counter Person / Dispatcher include but are not limited to:
Dispatch drivers throughout local City areas
Work closely with sales staff in scheduling deliveries and pick-ups of equipment
Answer incoming phone calls and provide excellent customer support
Work with service department to keep trucks maintained
Assign drivers deliveries according to delivery time.
Dispatch oversized loads to out hauling companies.
Communicate with customers/salesmen if delivery will be late or specific drop off instructions.
Communicate with stores about equipment in dispatch, but not assigned unit numbers, trying to be proactive on deliveries.
Communicate with stores for instructions when equipment to be delivered has problems.
Assign field service technicians to field repairs according to urgency and communicate with customers on what time the tech will arrive.
Assign drivers pick up’s according to need of more deliveries/location/age of off rent /need of equipment type
Communicate with customers on location of off-rented equipment.
Maintain accurate record of driver logs
Maintain accurate record of driver DVIR / making sure trucks are safe and maintained / repaired when needed
Communicate with repair shops on repairs. Send in estimates for approval / request P.O. from owning store/issue P.O. to repair shop.
Make sure all trucks remain legal/State inspection/DOT ready
Make sure all drivers take at least a 30-minute lunch per 8-hour shift.
Help transfer equipment between cities and communicate with other dispatch managers
Keep drivers operational radio’s
Assign on call for drivers and field service techs. Reassign when schedules change.
Keep up with vacation requests/plan accordingly
Manage overtime/Maintain 72 hr. pick up’s or less
Assist our valued customers and outside sales representatives.
Process cash, check, and credit card transactions
Verification of identity of check and credit card customers
Accurately open/close rental contracts
Maintain logs of available and down equipment
Maintain call in phone logs and lost and/or stolen rental logs
Coordinate pick-up and delivery of equipment
Rates and all ancillary charges
Filing, data entry, and retrieval of documents
Work effectively with Sales department
Other duties or tasks may be assigned on an as-needed basis
Oversees parts department personnel.
Complies with and enforces all shop safety rules
Follows proper accident procedures
Under general direction, provides highly responsible technical and administrative work in ensuring compliance with Ahern Rentals company policies.
Resolves parts issues and conducts part transfers
Maintain and manage a local on-hand inventory of equipment replacement parts and consumables, i.e. oils and lubricants, office supplies, etc.
Provide excellent parts support to service technicians and branch personnel as required, your primary customers.
Place requisitions as needed to ensure a timely supply of replacement components, inventory products, and office supplies and equipment.
Communicate with Branch Managers to receive, approve, and process requests for purchases.
Track actual delivery dates to measure warehouse and vendor performance.
Track component development status for new products and products under revision and make such status available to Service and Operations managers in a clear and complete manner.
Evaluate, recommend and implement changes relating to inventory management to provide for ongoing timely deliveries and lower component costs and related expenses.
Ensure Branch compliance with all purchasing and inventory management policies and procedures.
Receive orders and review for proper work order information including general ledger codes and approval signatures
Stock delivered items and check shelves for appropriate inventory levels
Check stock for outdated or damaged supplies
Assign parts as requested by shop personnel
Required to drive company vehicle at times
Other duties or tasks may be assigned on an as-needed basis
APPLY NOW for immediate consideration!