Gerber Collision & Glass Dispatcher / Parts in Denver, Colorado
Glass America is seeking a full-time Dispatcher / Parts Specialist to join our team in Denver, CO.
Tremendous opportunity for advancement
Friendly and outgoing company culture
Financially stable organization
As a Dispatcher, you will provide effective and outstanding service to all customers, answer inbound calls from prospective customers to prepare and present quotes. The Parts person will provide assistance to the dispatching and parts teams to order parts and assist on other operation needs. As a Parts Coordinator, you will focus on sourcing, ordering, receiving, and delivering automotive parts to technicians in an accurate and timely manner.
Handle customer sales calls and general inquiries
Professionally answer inquiries and complaints
Effectively communicate with Mobile Glass Technicians in the field
Dispatch work assignments and order the necessary parts as required for each job
Document and update customer records based on interactions
Take the necessary actions to meet daily/weekly/monthly goals and objectives.
Provide daily assistance to dispatching/parts team
Notify ISR’s, Customer and operations team when parts are on back order status.
Assist to reshuffle routes as necessary and provide feedback to dispatcher so technicians are notified as to routing changes.
Assist with answering ALL calls from the customers (directly) and other GA team members to advise as to status.
Parts / Special Order
Order automotive parts from select vendors
Follow up with vendors on ETA dates to ensure parts arrive on schedule
Contact consumer when parts arrive and schedule for installation.
Secure vendor invoices from vendor/shop and provide copies to A/P
Effectively manage inventory and maintain daily.
Coordinate and manage returns to vendor and credits of parts and insure they are picked up daily.
2+ years of auto parts, sales, customer service or administrative experience is preferred
Ability to handle a high volume of phone calls and emails
Strong computer knowledge and data entry skills
Positive and professional demeanor with excellent attendance
Clear and concise communications skills (written and verbal)
Prior experience in the auto glass industry is a big plus!
Strong computer software experiences (Excel/Google Sheets, Gmail, Windows)
Ability to work some Saturdays and work overtime as necessary
Auto Parts and/or Dispatcher experience is highly desirable
Excellent Time Management and Organizational skills
Excellent oral and verbal communication skills
Ability to understand and manage inventory concepts, profit and loss statements
Valid Driver's License
Be able to lift 50+ pounds
Requisition ID: 2021-13590
External Company Name: Gerber Collision & Glass
External Company URL: https://www.glassusa.com/