Mattress Firm Dispatcher in Denver, Colorado

Founded in 1986, Mattress Firm, Inc. has grown to become one of the largest and fastest growing specialty bedding companies in the world. We currently operate over 2,500 stores nationwide… and we’re growing! With a strategic growth plan in place, we will secure our place as the nation’s #1 choice for better sleep… border to border and coast to coast.

We are pleased to offer continued growth and advancement as we currently have an opening for a Dispatcher position with our Operations team!

Job Purpose:

The individual in this position routes all deliveries. This position is also responsible for answering incoming calls to support

internal and external customers.

Duties include, but aren't limited to:

  • Works varying hours to support the needs of the business

  • Answer incoming calls promptly and accurately

  • Maintains accuracy of ticket management system

  • Coordinate work volume with the shipping team

  • Schedules deliveries in the most efficient and cost effective manner

  • Plan daily, weekly and monthly delivery capacity

  • Schedule deliveries within the guidelines of the 3PL agreement.

  • Notes driver and/or helper for each delivery on manifest

  • Reschedules customers that did not receive product

  • Records missed and/or re-delivery problems

  • Submits completed delivery manifests and stop records by deadline for payroll purposes

  • Ensure that all trucks are within hours of service regulations

  • Maintain KPI performance for delivery business

  • Provide feedback and solutions on KPI performance

  • Completes other projects and special assignments as requested by manager and/or Senior Management

Skills/Qualifications:

  • Microsoft Office

  • Dispatch Track knowledge or familiar with other routing programs

  • POS system

  • Basic knowledge of city and outlying areas

  • Acts with Honesty and Integrity

  • Strong fit with organizational culture

  • Results Driven

  • Service Oriented

  • Exceptional Communicator

  • Highly Organized

  • Multi-tasks

  • Analytical

  • Detail oriented

  • Solution Focused

  • Strong Communication Skills

Full-Time Benefits:

This is a full-time position. Full-time employees with Mattress Firm are eligible for the following benefits:

  • Full medical, dental, vision and life insurance

  • Flexible Spending Account

  • Short-term & Long-term Disability

  • 401(k)

  • Paid vacation and personal time off

  • Paid community service time

  • Employee purchase incentives (We want you to sleep happy!)

Pre-Employment:

Pre-employment drug screen and background check are required.

Mattress Firm is dedicated to making our company a great place for great people to work!

Now don’t fall asleep out there… the sooner that we receive your application, the closer you are to the career of your dreams!

Purpose

To improve lives one relationship at a time.

People Promise

Improving You.

About Mattress Firm

In 1986, three incredible individuals came together over borrowed pool furniture with an idea – a vision to create an unsurpassed guest experience that would revolutionize the bedding industry. That same year, their vision became a reality with the opening of the first store in Houston, Texas on July 4th and remains true to this day.

Headquartered in Houston, Texas, Mattress Firm, has since transformed to 3500+ store locations and 11,000+ team members. Together, we seek to improve lives one relationship at a time – with Integrity, Service and Passion guiding the way.