First Transit, Inc. Dispatcher in Denver, Colorado
DispatcherFirst Transit is seeking a part-time Dispatcher for our Denver, Coloradolocation! In this position, you will dispatch vehicles and drivers using acomputerized dispatch system to assure that all passenger pickups and returnsare made in a timely, safe and efficient manner. We hire individuals whomake safety and customer service their top priorities. First Transit islooking for you if you have the drive, confidence, and determination tosucceed, then this a great advancement opportunity!At First Transit, we are proud to offer:Pay is $17.10/hr ($17.60/hr for bilingual candidates)Tremendous career advancement due to a strong presence across North AmericaExcellent benefits including medical, dental, vision, and 401(k) savings plan.Company training, paid holidays, paid vacation and sick days.A great work environmentDispatcher Responsibilities:Oversees road service assigned carriers by tracking trip performancemeasures, route begin on time, performance, incidents, etc.Provides customer support by responding to questions and concerns regardingcustomer trips including no shows, cancellations and missed trips.Manages emergency situations for vehicle operators; act as liaison betweenthe carrier and emergency services.Manages daily service by reviewing route performance and proactivelyresponding to situations that impact customer service Dispatcher Experience and Skills:Previous Call Center and Dispatch experience preferred but not requiredAt least 1 year of customer service workAt least 1 year dispatch or scheduling experience or work experience thatclearly demonstrates the applicants ability to rapidly learn and perform theduties and responsibilities of the positionAbility to type 35 wpm and good ten key skills.Ability to work independentlyGood communications skills, both orally and in writing. Strong phone skillsand interpersonal skillsSolving customer service issue involving calls from customers and operators onthe roadEducation and Certifications Required:High School Diploma or GEDFirstGroup is an equal opportunity employer. All qualified applicants willreceive consideration for employment without regard to race, color,religion, sex, sexual orientation, gender identity, national origin,disability or veteran status. FirstGroup is also committed to providing adrug-free workplace. For candidates applying to positions in San Francisco orLos Angeles California, FirstGroup will consider for employment qualifiedapplicants with criminal histories consistent with the requirements of the SanFrancisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance.First Transit is an Equal Opportunity Employer.