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Wright .and. McGill Factory Store General Clerk in Denver, Colorado

Factory Store General ClerkEagle Claw Fishing Tackle, Co. is one of the most recognized names in thetackle industry and has been a manufacturer of fishing products for over 90years. Not only do we manufacture our fishhooks right here in Denver, CO,but we distribute premium quality fishhooks, rods, reels, and terminalfishing tackle throughout the United States and in over 40 countries worldwide.Along with being a great place to work, we offer the ability to participatein an excellent benefit package which includes medical, dental, lifeinsurance, long term disability, profit sharing and a 401K plan with a match.Eagle Claw is an equal opportunity employer, dedicated to promoting aculturally diverse workforce.Position PurposeTo provide customers with knowledgeable customer service and assist withwarranty and repairs.Required Knowledge/Skills .and. Experience Intermediate typing skills required Ten key proficiency a plus. Must be able to read and write and have good math skills. Must be organized and able to use time efficiently. Must have good customer service skills and a pleasant phone voice. Must be able to multitask Prefer intermediate to advanced knowledge in Excel, Access and Oracle. Prefer one year of college work or comparable work experience. Prefer knowledge of fishing. Fork Lift experience a plusEssential Duties Check and process all warranties and repairs, following thecompany s warranty policies and procedures Take incoming warranty phone calls for all Eagle Claw, Wright .and.McGill Rods and Reels. Take incoming customer service calls for Shappell and Eagle Claw Assist with walk-in traffic in store including employees and theirfamily members Take telephone or internet product orders, process order and ship tocustomer Handle monetary transactions with accuracy Restock sales floor when necessary. Ensure neat and organized appearance of selling floor. Ensure back stock is cleaned and organized Assist with shipping duties in the store Pull new stock items and make sure item has been transferred to factorystore. Perform general housekeeping and cleaning of the Factory StorePhysical Environment .and. Working Conditions Must have good visual acuity and good manual dexterity. When on production floor must be able to follow safety guidelines,i.e. safety glasses and hearing protection. Must be able to walk and/or stand for the length of the shift. Must be able to tolerate cold temperatures to search for product in thewarehouse. Must be able to lift up to 30 lbs. frequently and up to 75 lbs.occasionally. Must be able to use arms to reach up and/or out over head andshoulders to, push/pull and lift product and move product from onelocation to another and operate equipment that uses the motion in both arms. Must be able to bend, stoop and twist to remove and/or place producton skids, stock shelves in store find product in warehouse. Must be able to climb ladders up to 12 feet. Must be able to physically push and pull to move product on dollies andpallet jacks. Must be able to use a hand/box stapler on a regular basis throughoutthe day.