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DSV Air and Sea Inc. Freight Forwarder in Denver, Colorado

If you are a current DSV employee and interested in a position in anothercountry, please contact your manager and Human Resources representative todiscuss the process and requirements of applying. Freight Forwarder Freight ForwardingDSV - Global transport and logisticsIn 1976, ten independent hauliers joined forces and founded DSV in Denmark.Since then, DSV has evolved to become the world's 5th largest supplier ofglobal solutions within transport and logistics. Today, we add value to ourcustomers' entire supply chain by transporting, storing, packaging,re-packaging, processing and clearing all types of goods. We work every dayfrom our many offices in more than 80 countries to ensure a steady supply ofgoods to production lines, outlets, stores and consumers all over theworld. Our reach is global yet our presence is local and close to ourcustomers. Read more at www.dsv.comLocation: USA - Aurora, Lewiston StJob Posting Title: Freight Forwarder, ImportsTime Type: Full TimeThe primary duty of an Import Operator is to review and process shipmenttransactions, including all related activities, for one or more majoraccounts, and to provide excellent, proactive and timely customer service.Serves as the primary contact for all parties concerning assigned accountcontracts. Performs all duties correctly, cost-efficiently, and accordingto Company standards using the regular exercise of discretion and independentjESSENTIAL DUTIESPromote positive relationships by ensuring excellent, timely and proactivecustomer service at all times and in conjunction with other departments andthird parties while monitoring the quality of service produced by the team.Establish detailed profiles and procedures that properly represent importprocesses.Receive, review and process high-volume and/or complex import transactionsfor clients, including booking, billing, classifications, processingdata through the Company's system and obtaining consular releases as well asother government agency releases as appropriateCheck shipments in the warehouse as needed to ensure that the shippingdocuments correspond to the actual shipments.Process bills of lading and provide clear instructions to the team forhandling each shipment.Ensure shipments of hazardous materials are checked and processed inaccordance with all applicable regulations under the International AirTransport Association, Code of Federal Regulations.Create quotations for individual shipments, including estimating prices forthe shipper, selecting transportation companies to use and setting profitmargins for individual shipments.Adhere to all domestic and international shipping regulations, communicatingchanges in domestic and foreign regulation procedures to client, co-workersand third parties in a clear, concise and timely manner.Identify transactions and tasks that require special handling, recommendimproved processes to management and implement resolutions within assignedscope of responsibility.Identify, investigate and resolve all areas of client concern in a timelyand proactive manner by monitoring team performance against Company and clientstandards. Alert client to special areas of concern or potential problems inthe shipping process.JOB SKILLS AND SPECIFICATIONSPast customer service experience is required, as work entails extensivephone contact with carriers and other parties concerning the air importprocessKnowledge of domestic and international geography including countries andmajor cities.Above average written communication skills to compose complex lettersregarding issues and resolutions. Must have the ability to edit and proofbusiness correspondence and reports along with theability to organize, prepare and assemble documents or reports containingdata from several sources.Excellent analytical skills to recognize, circumvent and resolve problemsituations.Math skills to be able to provide timely estimates to customers, along withknowledge of formulas with regard to converting both currency and d