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Smith and Nephew, Inc. Mobile OSC Logistics Specialist in Denver, Colorado

Job DescriptionSUMMARY: The Mobile OSC Specialist is the on-site member of the LogisticsTeam. This person will provide logistical support to the Sales Reps as well asexcellent customer service to the hospital staff that will differentiate Smithand Nephew from their competitors. The Mobile OSC Specialist will focus onproduct delivery, Central Processing check-in, re-stocking and maintaininginventory levels, and rebuilding instruments trays post-surgery. Quicklylearning company products, operating systems and procedures is critical.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties maybe assigned.1. Communicates and coordinates pickup and delivery activity for localshipments with District Office and Sales Representative personnel. Plans,schedules, and prioritizes local pickups and deliveries with respect totime-sensitivity of each and distances to be traveled.2. Makes pickups and deliveries to local hospitals, clinics, airport,bus station, post offices, and local vendors. Assures necessary paperworkis processed for shipments handled.3. Checks instrumentation into Sterile Processing Department (SPD) forsterilization and delivers implants to appropriate holding area.4. Re-sets instrument pans and works with SPD staff to locate any missinginstrumentation post-surgery. Returns un-used implants from holding area tothe OSC.5. Records daily delivery information on a delivery log including mileagedriven, number of stops, time per stop, fuel/maintenance purchases.6. Develop and maintain working knowledge of existing products and new productintroductions (instruments and implants) to effectively function in thefield regarding proper delivery and pickups. Proactively identifies errors andomissions in deliveries/ pickups to eliminate redundancy in required stops.7. Communicates effectively and professionally with Office Staff, SalesRepresentatives and all third party end-users, including but not limited toHospital Receiving, Sterile Processing, and Operating Room Staff. Fieldscustomer complaints and communicates them as necessary to OSC staff.8. Dress in a professional manner as a representative of the company, thismay entail wearing Smith and Nephew logo apparel at the discretion ofsupervising manager9. When not directly engaged in courier responsibilities assist in Office,Sales and OSC duties as required.10. Delivers emergency shipments of loaner kits to the airport in order tomeet flight and surgery schedules. This requires additional handling andcoordination of shipments which may be consolidated with shipments from theShipping department.11. Assists OSC staff and Inventory Specialist in analyzing and deciding thebest options for local delivery based on time, cost, and vehicleavailability, with respect to multiple locations and extremelytime-sensitive shipments.12. Communicates with office staff and/or the sales force when changes fromoriginal flight plans become necessary due to weather, mechanical failure ofthe aircraft, or flight cancellations. Routes shipments via the mostappropriate method and confirms updated delivery information such as flightnumber and departure and arrival times.13. Carries cellular phone on person at all times in order to communicateeffectively regarding pickups and deliveries.14. Overtime / call will be required to accommodate emergency situations andfacilitate changing surgical schedules.15. Prepares and transports hazardous materials as required, includingpackaging and preparation of shipping documents. Also assists with hazardousmaterial transportation training program.16. Performs and/or schedules preventative and regular minor maintenance oncompany delivery vehicle, (fuel, fluid levels, tires, etc.), andkeeps accurate maintenance records. Advises supervisor when repairs orextensive maintenance are required for the company vehicle.17. Performs additional tasks as assigned by supervision.18. Complies with all health, safety and environmental policies,procedures and job hazard analys

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