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Lyft Operations Manager in Denver, Colorado

Operations Manager at Lyft

Denver, CO

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft is looking for a hands-on manager who wants to revolutionize transportation.

The Operations Manager will support operations strategy, planning, analytics, and execution for Lyft’s Bikes & Scooters program in Denver. You’re someone who can dive into the details (ex. build financial analysis and refine operations models to improve service quality) and energize teammates to execute on a vision, hit performance targets, improve KPIs, and drive operational excellence.

As an Operations Manager, you will report into local leadership, and work together to shape the vision and execution for the Lyft Bikes & Scooters ongoing operations - as well as contribute to success and learnings in additional markets, through the contribution to playbooks, organization capabilities, and advising with on-the-ground execution.

If you share our vision for transportation that empowers local communities, reduces our environmental footprint and brings people together, we’d love to meet you!

Responsibilities:

  • Manage a small team of operations specialists, who will oversee the operation on set schedules throughout the week

  • Support growth goals through both analytical understanding of targets and performance - members, rides, frequency of ridership, service levels, etc. - and ability to implement across the organization and with vendors (marketing, service delivery, etc.)

  • Help identify and drive P&L priorities around top-line growth and cost efficiencies and reductions

  • Own and drive a substantial portion of local projects and work streams that support the entirety of Lyft’s programming

  • Create playbooks, metrics and contingency plans to govern day-to-day operations

  • Synthesize market feedback and recommendations for local leadership, along with other business, product, and engineering teams

  • Build, maintain and monitor reports, dashboards, and metrics to evaluate performance

Experience:

  • 6+ years of experience, in roles with a strategy, management and operations focus

  • Entrepreneurial mindset with a get-it-done attitude

  • Experience building from scratch, working cross-functionally, and managing people and processes

  • Experience managing projects across cross-functional team (e.g., strategy, operations, product / engineering, marketing, data science, etc.)

  • Quantitative by nature and obsessed with process improvement

  • Role is based in Denver with limited travel to other markets, when required

Benefits:

  • Great medical, dental, and vision insurance options

  • Mental health benefits

  • In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off

  • 401(k) plan to help save for your future

  • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible

  • Pre-tax commuter benefits

  • Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.

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