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Lyft Operations Specialist, Overnight in Denver, Colorado

Operations Specialist, Overnight at Lyft

Denver, CO

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft is looking for a hands-on Operations Specialist to help supervise operations associates, drivers, and mechanics on the Lyft Bikes & Scooters team in Denver. You will report to an Operations Manager and work together to assure reliability and availability of our scooter and bike fleet, as well as overall operational excellence for the program. This job is based in our warehouse. This role will support a team running operations 24/7.

You will support 8 to 10 hour shifts, predominantly overnight (ex. 10pm - 6am). However, this role may work a variable schedule including nights, weekends, and holidays.

If you share our vision for transportation that empowers local communities, reduces our environmental footprint and brings people together, we’d love to meet you!

Responsibilities:

  • Manage daily field operations at our facility in Denver

  • Oversee, dispatch, and route team to pickup, deploy, and reposition a fleet of bikes and scooters

  • Supervise operations associates, drivers, and mechanics working in the facility or out in the field

  • Build new, local operational processes that help Lyft scale

  • Entrepreneurial self-starter - you naturally take ownership, look for opportunities to drive value, and do whatever it takes to achieve results

  • Monitor and maintain operational and quality metrics to evaluate performance

  • Perform physical tasks as needed, which can including moving, charging, and maintaining scooters

  • Perform supplemental work in one or more ownership categories assigned to you

Experience:

  • Experience supervising teams in a complex, fast-moving, rapidly changing environment such as a distribution warehouse, restaurant, or delivery operation

  • Strong sense of ownership, and comfortable making judgment calls when competing priorities arise

  • Ability to work non-standard work hours as needed including working nights, weekends, holidays, and shift-based schedules

  • Entrepreneurial mindset with a get-it-done attitude

  • Obsessed with process improvement

  • Overnight, evening, and weekend hours will be required

  • Experience with Excel or Google Sheets strongly preferred

  • Proficiency with SQL a plus

Benefits:

  • Great medical, dental, and vision insurance options

  • Mental health benefits

  • In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off

  • 401(k) plan to help save for your future

  • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible

  • Pre-tax commuter benefits

  • Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

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