T-Mobile USA, Inc. Operator, Dispatch, Home & Entertain in Denver, Colorado

Job DescriptionThe Dispatch Operator provides schedule management and remote support for thefield installation teams. The team will provide day of job schedulemanagement. The group will manage appointment schedules and provide real timevisibility of field installation resources. The group will closely work withother internal teams to ensure back office support systems are operational.In the event of support system issues, the operators communicate to theinstall teams and adjust schedule accordingly. The position requires a goodcommunication skills and is ultimately accountable to both internal andexternal customers for the results his/her team delivers. This role isprovide 7 X 16 support.Enterprise Core CompetenciesRequires competency in customer focus, change & innovation, strategicthinking, relationship building & influencing, talent management,results focus and inspirational leadership.ResponsibilitiesEssential FunctionsReviews daily schedules of appointments for day of job installationsleveraging the Oracle Field Service System (OFS).Provides real time tracking of all field resources.Assists Field Management with real-time updates on days activities andescalates issues and conflicts when needed.Engages technical support teams to provide advanced troubleshooting while theinstallers are in the home.Serves as a single point of contact for the field installers to update jobcompletions, reschedules and adjustments to the day of job activity.QualificationsQualificationsMinimum Required4+ years dispatch operations experience.Excellent communication, interpersonal, and team development, andnegotiation skills; ability to interact with people of varyingbackgrounds, technical abilities, languages, and cultures; must beable to read and write effectively in English at a business-professional levelWorking knowledge of of schedule management software solutions.Critical eye for detailsBasic knowledge of IP and home networking.Ability to prioritize tasks/activities, adapt to change, and refocus torecover quicklyBasic computer skills; proficient in Microsoft Office, including Excel andPowerPoint; vendor-specific network navigation; T-Mobile s systemsStrong knowledge of troubleshooting techniquesAbility to work any shift in a 7 days a week.Minimum QualificationsEducationMinimum RequiredTechnical Discipline and equivilant work experienceLicense or Certification(None)General/Physical RequirementsThis role is in a 7 x 24 facility, and does involve shift work.T-Mobile US, Inc. offers a full range of comprehensive benefits, includingmedical, dental, vision, as well as matching 401(k), generous paidtime off programs, phone service discounts, tuition reimbursement, freeparking - not to mention a fun and business casual work environment.T-Mobile US, Inc. is an equal opportunity employer (EOE). We stronglysupport diversity in the workforce.Company ProfileAs America's Un-carrier, T-Mobile US, Inc. (NASDAQ: "TMUS") isredefining the way consumers and businesses buy wireless services throughleading product and service innovation. The company's advanced nationwide 4Gand 4G LTE network delivers outstanding wireless experiences for customers whoare unwilling to compromise on quality and value. Based in Bellevue,Washington, T-Mobile US provides services through its subsidiaries andoperates its flagship brands, T-Mobile and MetroPCS. For more information,pleaEOE StatementWe Take Equal Opportunity Seriously - By ChoiceT-Mobile USA, Inc. is an Equal Opportunity Employer. All decisionsconcerning the employment relationship will be made without regard to age,race, ethnicity, color, religion, creed, sex, sexualorientation, gender identity or expression, national origin, maritalstatus, citizenship status, veteran status, the presence of any physicalor mental disability, or any other status or characteristic protected byfederal, state, or local law. Discrimination or harassment based upon anyof these factors is wholly inconsistent with our Company values and