Menzies Aviation Passenger Service Duty Manager in Denver, Colorado
Full accountability to the Passenger Service Manager for Health & Safety issues, operational and financial performance of their shift
Planning resource allocation in each business unit for their shift
Routine liaison with customer representatives
Liaison with internal and external customers and agencies
Producing routine reports
Support the development of business units with accurate and timely project work
Ensuring compliance with all internal and external operational and administrative requirements
Perform as a mentor to other employees
Required to attend the mandatory training imposed by the Company and Airlines as per job role
Provide training to employees in accordance with Company and Airline standards
Complete investigations and report compliance to the Sr. Management Team.
Handling of all employee related issues, focusing on improving performance, professional conduct and ensuring attendance reliability.
Duties as assigned.
Must be at least 18 years of age
Must pass pre-employment drug screen
Must have current valid US driver’s license
Ability to proficiently read, write and speak English
Excellent communication skills
Must have a positive, can-do, upbeat personality
Able to remain calm under pressure
Must excel in time management skills and require minimal supervision
Able to stand for long periods of time at the ticket counter and gate check-in areas
Must be comfortable lifting 70lbs
Must pass FBI background check and obtain US Customs seal
Must be available and flexible to work variable shifts including weekends and holidays
Management experience in the Airport Ground Handling business
Advanced Computer Skills Required
Previous management experience and a demonstrable track record of passenger services success
A proven track record in managing a business unit
Possess 3-5 years of aviation industry experience with sound knowledge of passenger operations and procedures
Organizing and planning skills, with the ability and initiative to react effectively and quickly to unexpected circumstances
Knowledge, Skills and Abilities
Ability to learn quickly
Ability to understand and carry out oral and written instructions and request clarification when needed
Strong interpersonal skills
Ability to work as part of a team
Ability to build relationships
Starting at $50,000 per year
Opportunities for Leadership Training Programs
Three Health Plans through Meritain Health that offer a variety of coverage
Two Dental Plans through Delta Dental
Vision Insurance Plan through Met Life Vision
Accident Coverage Plan
Critical Illness Coverage Plan
Hospital Indemnity Coverage Plan
Company Paid Employee Basic Life and AD&D Insurance, 2x your basic annual earnings.
Voluntary Life and AD&D Insurance
Voluntary Short-Term Disability Insurance
Company Paid Long-Term Disability Insurance
401K Savings Plan
Employee Assistance Program
Prepaid Legal Coverage Plan
Identity Theft Protection Plan
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is primarily done indoors; however, the individual will be working near terminals with consistently open doors where harsh weather conditions could affect the indoor environment. The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat.
This individual will also work with disgruntled customers throughout the airport and must maintain a positive attitude when representing our company and communicating with customers within the airport.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with arms, climb or balance; and talk or hear.
Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)