First Transit, Inc. Scheduler in Denver, Colorado
SchedulerThis position coordinates daily transportation services for Access - a -Ride customers by carriers, and drivers.First Transit Offers:Paid Training$17.10 an hourExcellent benefits including medical, dental, vision, and 401(k) savings plan.Company training, paid holidays, paid vacation and sick days.Free RTD bus passAdvancement opportunitiesMajor Responsibilities:Use scheduling software (RouteMatch Scheduling Engine, RSE) to produceand distribute manifests for next day trips as contractually required, sevendays a week.Critically analyze daily schedules in support of on-time performance,efficient routing, and productivity objectives.Monitor demand throughout the day and adjust run times and breaks as needed.Communicate run time adjustments to service providers in timely manner.Run appropriate reports throughout the day and at the end of the day to checkfor issues and make necessary corrections.Maintain/update customer profile information in system and assist inmanaging standing order trips.Provide timely feedback to supervisor/manager on issues and recommendationsfor improvement.Perform other related duties as assigned.Experience and Skills Required:High School Diploma or GEDMust have completed one year of customer service rep or have equivalentskills/experience of a dispatcherGood computer skills necessaryAll candidates subject to a pre-employment background check and drug screen.Ability to learn dispatching softwareMust be able to manage emergency situations for driversMust be a strong team playerMust possess excellent interpersonal skills, good problem solving andanalytical skills necessary to gather and interpret data, have goodorganizational skills and be able to prioritize work.FirstGroup is an equal opportunity employer. All qualified applicants willreceive consideration for employment without regard to race, color,religion, sex, sexual orientation, gender identity, national origin,disability or veteran status. FirstGroup is also committed to providing adrug-free workplace. For candidates applying to positions in San Francisco orLos Angeles California, FirstGroup will consider for employment qualifiedapplicants with criminal histories consistent with the requirements of the SanFrancisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance.First Transit is an Equal Opportunity Employer.