SPPlus Supervisor, Valet Operations in Denver, Colorado

Supervisor, Valet Operations Requisition ID 2019-8406 City DENVER State COPosition Type (Portal Searching) Full-Time Location Name 99918 - WESTVALET OPERATIONS ResponsibilitiesMAIN RESPONSIBILITIESBasic Function - Assist in the day-to-day management of a location ensuringthat valet operations are handled within contractual guidelines of thespecific location, adhering to company policies and procedures, fosteringgood client relations and promoting a professional image and approach to thebusiness.Greet guests courteously.Ensure customers are receiving timely service.Assist customers in and out of their vehicle.Drive, park, and retrieve customer vehicles in a safe and professional manner.Assist with hiring, training, and coaching an excellent valet team.Create a staffing schedule according to the anticipated daily vehicle volume.Maintain full compliance to the standard operating procedures, whileensuring the safety and security of vehicles and keys at all times.Prepare and process daily paperwork according to audit compliance standards.Ensure that drive lanes and crosswalks are clean of debris, water, oilspills, etc.Create and implement a successful staging plan, utilizing all aspects of thelocations layout to ensure maximum parking capacity.Quickly distinguish vehicle make and models; have a general knowledge ofvehicle operations.Substitute for any position, if necessary.Complete other duties as needed.QualificationsMINIMUM QUALIFICATIONSTo perform this job successfully, an individual must be able to perform eachessential duty satisfactorily. The requirements listed below arerepresentative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilitiesto perform the essential functions.Education/Experience - Minimal high school diploma or equivalent and aminimal 6 month related experience or training; or equivalent combination ofeducation and experience.Driver's License - Required to have and maintain a valid state-issueddriver's license with a current address and an acceptable driving record.Ability to drive a vehicle with a manual transmission (stick shift) may berequired depending on the location.Oral Communication - Speaks clearly; Listens and gets clarification;Responds well to questions.Written Communication - Writes clearly and informatively; Able to read andinterpret written information.Customer Service - Maintains positive attitude. Responds to requests forservice and assistance professionally and courteously.Adaptability - Adapts to changes in the work environment; Able to deal withchange, delays, or unexpected events.Judgment - Exhibits sound and accurate judgment.Physical Demands: these physical demands described here are representativeof those that must be met by an employee to successfully perform the essentialfunctions of this job. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently requiredto sit, stand; use hands and fingers, handle or feel objects, reachwith hands and arms, and to talk and hear. The employee will walk and runfor extended periods of time to park and retrieve customer vehicles;including the use of stairs and elevators.The employee is occasionally required to climb or balance; stoop, kneel orcrouch. The employee must be able to lift and/or move up to 25 pounds.Specific vision abilities required by this job include close vision,peripheral vision and ability to adjust focus.SP+ is an equal opportunity employer committed in policy and practice torecruit, hire, train, and promote, in all job classifications,without regard to race, color, religion, sex, age, nationalorigin, citizenship status, marital status, sexual orientation, veteranstatus, disability or other classes protected by federal or state law. SP+does not tolerate harassment of or retaliation against any employee orapplicant on the basis of these cha