White Cap Counter Sales Associate: $14.71-$21.35/hour in Fort Collins, Colorado
Previously known as HD Supply - Construction & Industrial and now know as White Cap Supply Holdings, LLC ("White Cap"), White Cap is made up of four distinct businesses called White Cap, Contractors' Warehouse, Brafasco, and most recently Construction Supply Group.
White Cap has over 400 locations across 46 US States and 8 Canadian Provinces. Approximately 7,400 associates provide support for more than 230,000 customers.
In addition to value-add services, White Cap offers a portfolio of 400,000 SKUs that include concrete accessories and chemicals, engineered materials and fastening systems, steel products, tools and equipment, building envelope, safety and consumables, and wood products.
Job Description & Qualifications
Responsible for assisting with counter sales and customer service
Major Tasks, Responsibilities and Key Accountabilities
Receives, researches, and answers customer questions regarding accounts, products, rates and services offered, via telephone or in person.
Engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely solutions.
Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pull orders as required.
Communicates product features, benefits, and warranty policy information to customers.
Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers' problems).
Upsells by identifying related products, add-on extensions and making customers aware of product promotions.
Ensures merchandise displays are stocked and clean.
May perform other duties as assigned
Nature and Scope
Refers complex, unusual problems to supervisor.
Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Typically requires overnight travel less than 10% of the time.
Education and Experience
- HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.
Preferred Qualifications & Job Specific Details
Demonstrated success providing excellent customer service.
Experience using sales order computer software, familiarity with Eclipse preferred.
Knowledge of HD Supply construction and industrial products.
Colorado law requires the posting of the salary range for advertised jobs. This range is determined based on market data and internal pay practices to establish a minimum and maximum value for a job. Individual base pay is determined based on a variety of elements including experience, skills, internal equity and other factors.
White Cap provides the following benefits to all permanent associates:
Medical (with Prescription drug coverage), dental, and vision plans
Health care and Dependent Care FSA (as applicable)
401(K) with company match
Paid Holiday, Vacation, Personal Time, and Wellness Day
Paid Sick Time
Life and Accidental Death & Dismemberment Insurance
Short and Long-term Disability Insurance
Critical Illness Insurance
Whole Life insurance
Employee Assistance Program
Adoption and Surrogacy Assistance
Job Locations US-CO-Fort Collins
Posted Date 2 weeks ago (1/7/2021 12:03 PM)
Job ID 2020-40691
Business Unit Construction Industrial WC
Functional Area Retail
Remote Position? No
Position Type Full-Time
White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.