Qualfon Customer Service Agent/Inside Sales in Fort Collins, Colorado

Customer Service Agent/Inside Sales

at Qualfon

Date Posted:



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Job Description

Job Summary

We all appreciate superior customer service. Help us provide it to others. When you join our family of inbound call center representatives / inbound sales supporting a well-known satellite radio/entertainment company, you will learn that Qualfon CARES. That’s it. We care for our employees who care for our clients. When you answer the Qualfon call, you will:

  • Join our family in an enthusiastic work environment

  • Enjoy personal growth

  • Discover a whole new world of opportunity

What you will need to succeed

  • High school diploma or equivalent

  • Typing 30 wpm

  • Experience using Microsoft Office products

  • Working knowledge of PC-based internet

  • Experience in a customer support environment is preferred (retail, hospitality, restaurants, banking, etc.)

  • Ability to communicate effectively via telephone and email by utilizing active listening and clearly speaking to customer

Job Description

As a Customer Service Representative / Inside Sales, you will:

  • Handle and respond to constant inbound phone calls via telephone and occasional email inquiries

  • Upsell products and services based on customer needs

  • Maintain and promote a positive attitude while meeting productivity goals

  • Demonstrate the ability to create, add, edit and troubleshoot within the client system

About Qualfon

How Qualfon CARES for you as you build your career at Qualfon:

  • Competitive base hourly wage plus generous bonus structure

  • Comprehensive benefits package

  • Ability to further your education and earn a college degree or high school diploma through Qualfon University scholarship program

  • Opportunity to further your career with our strong promotion from within culture

  • Work with amazing team members and supervisors that embrace and live the Qualfon Mission & Values

  • Free access to personal and professional support for both on and off the job through the Qualfon non-denominational chaplaincy program

Considering a career change? Qualfon embraces those that would like to start fresh with a new opportunity. What you need most is a service-friendly attitude, basic computer literacy, and your personal flexibility to be able to work the shifts required including at least one weekend day most weeks. We employ many who have previous experience in industries or jobs such as retail, restaurants or food services, hotels/hospitality, clerk, administrative,

assistant, secretary, office manager, cashier, cook, server, sales, technician, delivery/driver, and much more.

Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients. In summary, our mission is “Be the Best BPO. Make People’s Lives Better.” This begins with our people. Our employee retention is twice the industry average because we care about our people—at work and beyond. Qualfon offers programs that promote personal development and provide direct support for our people and their families.

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QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.


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Customer Service Agent/Inside Sales

Job Snapshot

  • Employee Type:


  • Location:

Fort Collins, CO

  • Job Type:

General Business

  • Experience:

Not Specified

  • Date Posted:


About Us

Your Qualfon career starts right here. Qualfon is growing and we are seeking individuals that are looking to grow with us. Our foundation is our people and they are the primary reason we exist… to create opportunity. Opportunity for a new job, opportunity to have a fun and respectful work environment, opportunity to receive the support that you need both personally and professionally to grow in your own life’s vocation, and the opportunity to be a part of something bigger… the Qualfon family and the communities in which we live and work.

Join the Qualfon Talent Network today and stay up-to-date on our openings as they continue to become available!

What is a Talent Network?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Why Join?

  • Receive alerts with new job opportunities that match your interests

  • Share job opportunities with family and friends through Social Media

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