Holcim (US) Inc. Dispatch Manager in Golden, Colorado
The Dispatch Manager will lead a seasoned team within the Ready Mix Concrete organization supporting a growing customer centric culture while balancing cost efficiency and the needs of an on time delivery based customer. You will be expected to provide leadership to handle complex customer situations and escalation concerns and determines resolution related to the order placement and scheduling processes. Candidates must possess the ability to facilitates communication between the plant, field, drivers and dispatch center with accuracy and timeliness, all while managing the day-to-day activities within distribution center within the framework of established policies and procedures.
Demonstrates a commitment to communicating, improving and adhering to safety policies in all work environments and areas.
Ensure all customer service activities support the strategic objectives of the organization.
Monitors work to ensure a high level of customer satisfaction; reviews order entry and assesses schedule to optimize driver productivity.
Intervenes in complex customer service situations where dialogue with the customer has escalated to high management levels within the customer organizations or where issues are beyond the expertise of Dispatch Center staff. Counsels and negotiates with customers to develop mutually beneficial outcomes.
Provide excellent customer service to internal and external customers. Exceeds customer expectations.
Responsible for ensuring order processing and dispatch accuracy and timeliness. Provides dayto-day oversight for Dispatch Center team.
Works with the Regional Sales team to enhance the communications and service leading to increased sales and improved service
Analyze customer service related information and evaluate the results to choose the best resolution and alternatives to customer service challenges, and to identify opportunities to improve the customer service experience. Works closely with Commercial Manager and Territory Sales Managers, Plant Managers, Materials Performance (Quality) and Credit & Collections personnel.
Seek opportunities for continuous process improvement ideas and potential cost savings
Ability to perform cost analysis to ensure optimal source is utilized
Lead and manage front-line / professional support teams to peak effectiveness and efficiency in order to deliver maximum results.
Ability to complete Root Cause Analysis and implement changes to prevent issues from reoccurring.
Ensures that employees are at work on time, actively engaged in assigned activities. Direct supervisory responsibilities for staff including selection, hiring, training, performance evaluation, corrective action, promotional recommendations and work schedules.
Communicates and implements new and existing policies and procedures to staff within the department. Coordinates with other departments to resolve issues involving customer service and dispatch.
Ensure that safety, compliance and environmental requirements are followed within the department.
May perform customer service and dispatch activities to ensure that customer requirements are satisfied.Other duties as assigned.
RELATIONSHIPS WITH OTHER JOBS
The Dispatch Manager regularly collaborates with Sales, QC, and Operations to coordinate day to day business and ensure that orders are in the best possible plant location(s) to achieve quality and efficient and cost effective deliveries. The Dispatch Manager also works the Tiger Manager, Safety and Fleet Maintenance to coordinate training and truck maintenance.
Required Education: High School diploma/GED or 8 years of equivalent experience.
Required Work Experience: Minimum of 5 years of dispatch/customer service experience. Previous supervisory experience preferred.
Demonstrated good judgment and discretion.
Strong organizational skills with focus on accuracy.
Able to follow established processes and/or document new processes.
Ability to work under pressure to meet critical deadlines all the while being detailed-oriented.
Excellent customer service skills and ability to function as part of a team.
Works cooperatively with other employees, customers, clients and the public.
Able to handle multiple responsibilities at one time and must be able to deal effectively with people
using a facilitative approach.
Excellent oral and written communication skills.
Strong leadership and demonstrated problem-solving skills as well as excellent time management and project management skills.
Bilingual (Spanish) may be desired.
Estimated Wage Range
$64,000 - $91,078
Click to view Company Benefits Overview (https://lafarge-na.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=332309&hashed=-1767320747)
# of Openings 1
Requisition ID 2021-10214
Position Type Salaried Full-Time
Category Supply Chain
Product Line Ready Mix
Job Locations US-CO-Golden
Company Aggregate Industries Management, Inc.